Finch | Trust Center
Trust Center
Finch is committed to protecting the data of our customers, employers, and employees. That's why we prioritize securing our products, policies, and practices right from the start.
Resources & Reports

Compliance

SOC 2 Type 2

HIPAA

CCPA

GDPR

DPF

Monitoring

Continuously monitored by Secureframe
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Resources

Finch Security

Finch API Data Quality and Reliability

Finch Production Network Diagram

SOC 2 Type II Audit Report - 2023

Federacy Penetration Test - 2024

Subprocessors

Amazon Web Services

Finch uses AWS for cloud hosting of servers and databases

Bright Data

Finch uses Bright Data as a proxy for processing certain data requests

Browserless

Finch uses Browserless as a proxy for processing certain data requests

Datadog

Finch uses Datadog for reporting

Sentry

Finch uses Sentry for system monitoring and application error alerting

Sigma Computing

Finch uses Sigma Computing for data visualization

FAQs

HIPAA, the Health Insurance Portability and Accountability Act, is a U.S. law designed to ensure the confidentiality and security of Protected Health Information (PHI). It sets standards for electronic healthcare transactions, ensures secure communication between healthcare entities, and establishes regulations for handling and disposing of PHI. To demonstrate compliance, Finch conducts regular risk assessments; implements strict access controls on who can access PHI; encrypts PHI in transit and at rest; maintains detail audit trails of access; trains employees on HIPAA policies and data privacy; develops comprehensive policies related to data privacy, security and breach response; and secures physical locations where PHI is stored.
The CCPA is designed to provide California residents with greater control over their personal information, including rights to access, delete, and opt-out of the sale of their data. Businesses are required to disclose their data collection practices and provide clear notices about how personal information is used and shared, as well as implement measures to safeguard personal information against unauthorized access, use, or disclosure. To demonstrate compliance, Finch keeps an accurate record of all personal information collected; implements systems and procedures for consumers to easily exercise their rights; has a privacy policy reflecting CCPA requirements; adopts robust data security practices including encryption and access controls; trains employees on CCPA requirements; ensures contracts with third-party vendors include data protection provisions; develops and implements procedures for handling consumer requests related to their data; and performs regular audits to assess compliance.
The GDPR is designed to safeguard the personal data of EU residents, ensuring it is collected, processed, and stored securely and responsibly. To comply, Finch provides individuals with rights such as access to their data, data correction, deletion (right to be forgotten), and the ability to restrict or object to processing; follows a unified standard for handling personal data; is transparent about our data processing activities and how personal data is used; and demonstrates compliance with GDPR principles and implement appropriate measures to protect data. To demonstrate compliance, Finch maintains detailed records of data processing activities and data flows within the organization; ensures privacy policies are transparent, accessible, and provide clear information about data processing activities and data subject rights; implements robust mechanisms to obtain, record, and manage consent for data processing; Develops efficient processes for handling requests related to data subject rights; performs DPIAs for high-risk processing activities to identify and address potential risks to data subjects; applies strong security measures, including encryption, access controls, and regular security audits; updates agreements with data processors to ensure they comply with GDPR requirements and include necessary data protection clauses; conducts regular training for employees on GDPR requirements; implements procedures for managing data breaches; and maintains thorough documentation of data processing activities, policies and compliance.
The Data Privacy Framework (DPF) is a set of guidelines and principles designed to ensure the protection and privacy of personal data, particularly in the context of international data transfers. While different frameworks exist, the most prominent are the EU-U.S. Data Privacy Framework (DPF) and the Swiss-U.S. Data Privacy Framework. To demonstrate compliance, Finch has self-certified with the U.S. Department of Commerce, which included completing a detailed application and showing continued adherence to the framework’s principles. Our certification status can be found on the Data Privacy Framework site.
SOC 2 (System and Organization Controls 2) is an auditing framework designed to evaluate an organization’s controls related to information security, availability, processing integrity, confidentiality, and privacy. It is commonly used by service organizations to demonstrate their commitment to maintaining robust data protection and operational controls. To demonstrate compliance, Finch implements best practices in information security; monitoring and reporting; processing integrity; confidentiality in data encryption and data handling procedures; privacy; documenting and training employees on internal policies; and monitoring and auditing. Adherence is evaluated annually by a certified third party, and the report is available under NDA.
The AWS resources that process Finch data are located within the US-West-2 region (Oregon, USA) and the associated data centers
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Monitoring

Change Management

Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.

Organizational Management

Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.

Confidentiality

Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption

Access Security

Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Encryption-at-Rest
Service data is encrypted-at-rest.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.